Privacy Policy

Last Updated: August 17, 2026

Dokanaka (“Dokanaka,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or use Dokanaka.com, create an account, submit a product request, register as a seller, place an order, or otherwise interact with our services.

1. Information We Collect

Depending on how you use Dokanaka, we may collect information such as:

Name
Email address
Telephone number
Billing and shipping address
Account and login information
Order and transaction information
Product requests and communications with Dokanaka
Seller or vendor information
Information necessary to process, fulfill, ship, or support an order
Device, browser, IP address, and website usage information
Other information you voluntarily provide to us

2. Payment Information

Payments may be processed through third-party payment service providers.

Dokanaka does not intend to directly store complete credit or debit card numbers on its own systems when payment information is handled by an authorized payment processor.

Payment providers may collect and process information according to their own privacy policies and terms.

3. How We Use Information

We may use information to:

Create and manage customer or seller accounts
Process and fulfill orders
Arrange shipping and delivery
Respond to product requests
Communicate with customers and sellers
Provide customer service
Prevent fraud, abuse, and unauthorized activity
Maintain and improve Dokanaka and its services
Comply with applicable laws and legal obligations
Resolve disputes and enforce our policies

4. Marketplace and Seller Information

Dokanaka may operate as an online marketplace involving independent sellers, suppliers, representatives, and service providers.

We may share information with a seller, representative, shipping provider, or other service provider when reasonably necessary to process or fulfill an order, respond to a product request, provide customer service, or operate the marketplace.

We do not intend to provide sellers with personal customer information that is unnecessary for these purposes.

5. Product Request Service

When you use our “Request a Product” service, we may collect information about the item you are seeking as well as the contact, shipping, or other information you provide.

We may use necessary details from the request to locate, source, price, purchase, or arrange delivery of the requested product.

6. Cookies and Website Technologies

Dokanaka may use cookies and similar technologies necessary to operate the website, maintain shopping carts and account sessions, remember preferences, improve website performance, understand website usage, and help protect against fraud or abuse.

Some third-party services integrated with our website may also use cookies or similar technologies according to their own policies.

7. When We May Share Information

We may disclose personal information to third parties when reasonably necessary to operate Dokanaka, including:

Payment processors
Shipping and delivery providers
Hosting and website technology providers
Sellers, suppliers, or representatives involved in fulfilling an order
Professional advisers and service providers
Government authorities or other parties when disclosure is required by law

We may also disclose information when reasonably necessary to protect the rights, safety, security, or property of Dokanaka, our users, or others.

We do not sell personal information for money as part of our ordinary business operations.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling transactions, maintaining business and tax records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

10. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include requesting access to, correction of, or deletion of certain personal information.

You may contact us to make a privacy-related request. We may need to verify your identity before completing certain requests, and some information may need to be retained when required or permitted by law.

11. Children’s Privacy

Dokanaka is not intended for children under 13, and we do not knowingly seek to collect personal information directly from children under 13.

If we learn that personal information from a child under 13 has been collected in circumstances requiring its deletion, we will take appropriate steps to address it.

12. Third-Party Services and Links

Dokanaka may contain links to or integrate with third-party websites, payment processors, shipping providers, plugins, or other services.

Their privacy practices are governed by their own policies. Dokanaka is not responsible for the privacy practices of independent third-party services.

13. International Transactions

Because Dokanaka may facilitate products sourced from or shipped through other countries, information necessary to source, process, fulfill, or deliver an order may be handled by service providers or representatives located outside the customer’s country.

Where applicable, we take reasonable steps to limit such information to what is necessary for the relevant service or transaction.

14. Changes to This Privacy Policy

We may update this Privacy Policy as Dokanaka develops, our services change, or legal requirements change.

When we make changes, we will update the “Last Updated” date shown at the top of this Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Dokanaka
Website: Dokanaka.com
Email: [email protected]