Last Updated: August 17, 2026
At Dokanaka, we want customers to receive products that match their orders and expectations. Because Dokanaka is a marketplace that may offer handmade, unique, internationally sourced, and specially requested products, return eligibility may vary depending on the type of item and circumstances of the order.
Please review this policy before making a purchase.
1. Standard Return Period
Unless a product listing states otherwise, eligible items may be requested for return within 14 days after confirmed delivery.
To be eligible for a return, the item generally must:
- Be unused, unworn, and in substantially the same condition in which it was received.
- Include its original packaging, accessories, and components when applicable.
- Not be damaged, altered, washed, modified, or used after delivery.
- Meet the eligibility requirements described in this policy.
A return must be approved by Dokanaka before the item is shipped back.
2. How to Request a Return
To request a return, contact:
Please include:
- Your name
- Order number
- The item you wish to return
- Reason for the return
- Photos or other evidence when the item is damaged, defective, incorrect, or materially different from its description
Do not send an item back to a seller, supplier, representative, or other address without return instructions from Dokanaka.
Unauthorized returns may not be accepted or refunded.
3. Damaged, Defective, Incorrect, or Missing Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from its listing, please contact Dokanaka as soon as reasonably possible after delivery.
We may request photographs, packaging information, shipping labels, or other reasonable evidence to investigate the issue.
Depending on the circumstances, an eligible claim may result in:
- Replacement of the item;
- Refund;
- Partial refund; or
- Another appropriate resolution agreed upon with the customer.
Please retain the product and its packaging until Dokanaka provides instructions.
4. Non-Returnable Items
Unless required by applicable law or the item arrives damaged, defective, incorrect, or materially different from what was ordered, the following may not be eligible for return:
- Custom-made or personalized products
- Products specially made for a particular customer
- Certain products obtained through our Request a Product service
- Perishable goods
- Items that cannot reasonably be returned for hygiene or health reasons after being opened or used
- Products damaged, altered, or used by the customer after delivery
- Items specifically identified as final sale or non-returnable before purchase
- Products whose return or international shipment would violate applicable law or shipping restrictions
5. Request a Product Orders
Products obtained specifically for a customer through Dokanaka’s Request a Product service may have different cancellation and return conditions.
Before completing a specially sourced purchase, customers may be informed if the item is custom, specially sourced, final sale, or subject to special return restrictions.
Once Dokanaka or its representative has purchased, commissioned, or otherwise committed funds to obtain a specially requested product, cancellation may no longer be available.
This does not limit any rights the customer may have under applicable law when an item is damaged, defective, incorrect, or materially different from what was agreed upon.
6. Handmade and Unique Products
Some products available through Dokanaka may be handmade, artisan-produced, antique, vintage, naturally sourced, or otherwise unique.
Minor variations in color, texture, pattern, shape, craftsmanship, natural materials, or other characteristics may occur and do not necessarily constitute a defect.
Material differences from the product description or agreed specifications should be reported to Dokanaka for review.
7. Return Shipping Costs
If a return is approved because the customer changed their mind, ordered the wrong item, or for another reason not caused by Dokanaka or the seller, the customer may be responsible for applicable return shipping costs.
If an approved return results from an incorrect, damaged, defective, or materially misrepresented item, Dokanaka will determine the appropriate return arrangement based on the circumstances.
Customers should not independently ship international returns before receiving instructions from Dokanaka.
8. Refunds
After an approved returned item is received and inspected, we will notify the customer regarding the status of the refund.
Approved refunds will generally be issued to the original payment method when reasonably possible.
Banks and payment providers may require additional processing time before a refund appears in the customer’s account.
Original shipping charges, customs duties, taxes, or other transaction costs may be non-refundable when permitted by applicable law, unless otherwise stated or the return resulted from an error attributable to the order.
9. International Orders
Because some Dokanaka products may be sourced internationally, international returns may involve additional shipping costs, customs procedures, or restrictions.
Customers must contact Dokanaka before returning an internationally sourced product.
Dokanaka may provide an alternative resolution when international return shipping is impractical or disproportionately expensive, depending on the circumstances of the claim.
10. Order Cancellations
Customers should contact Dokanaka promptly if they wish to cancel an order.
An order may not be cancellable once it has been processed, shipped, custom-made, specially sourced, or purchased from a supplier on behalf of the customer.
If cancellation is still possible, Dokanaka will provide the available options.
11. Refund Abuse and Fraud
Dokanaka reserves the right to investigate return or refund requests involving suspected fraud, abuse, altered evidence, repeated misuse of our policies, or other suspicious activity.
We may deny claims that do not meet this policy when permitted by applicable law.
12. Seller Responsibilities
Marketplace sellers are expected to accurately describe their products, package orders appropriately, and cooperate with Dokanaka in resolving legitimate customer claims.
Dokanaka may take appropriate action regarding sellers who repeatedly provide incorrect, materially misrepresented, defective, prohibited, or improperly packaged products.
13. Consumer Rights
Nothing in this Return & Refund Policy is intended to waive or limit consumer rights or remedies that cannot legally be waived or limited under applicable law.
14. Contact Us
For returns, refunds, damaged items, or order-related questions, contact:
Dokanaka
Website: Dokanaka.com
Email: [email protected]