Last Updated: August 17, 2026
Thank you for shopping with Dokanaka. This Shipping Policy explains how shipping, delivery, international orders, tracking, customs, and related matters are handled for purchases made through Dokanaka.com.
Because Dokanaka may offer products from independent sellers and may source products internationally, including from Afghanistan, shipping methods and delivery times may vary by product and destination.
1. Order Processing
Orders may require processing before shipment. Processing time may vary depending on the product, seller, availability, sourcing location, and destination.
Some products may be ready for shipment immediately, while handmade, custom, specially sourced, or Request a Product orders may require additional preparation or sourcing time.
Any processing or delivery estimate provided by Dokanaka is an estimate unless expressly stated otherwise.
2. Shipping Methods and Costs
Available shipping methods and applicable shipping charges may vary depending on:
- Product size and weight
- Shipping origin
- Customer destination
- Carrier availability
- Shipping speed
- Customs or international shipping requirements
- Other circumstances affecting transportation
Where possible, applicable shipping charges will be displayed or communicated before an order is completed.
3. International Shipping
Some Dokanaka products may be sourced from or shipped through countries outside the customer’s country, including Afghanistan.
International shipments may take longer than domestic shipments and may be affected by customs processing, transportation availability, security conditions, carrier delays, government restrictions, holidays, weather, or other circumstances outside Dokanaka’s reasonable control.
Dokanaka does not guarantee a specific international delivery date unless a delivery guarantee is expressly provided for a particular order.
4. Customs, Duties, and Taxes
International orders may be subject to customs inspections, import duties, taxes, brokerage charges, or other governmental fees.
Where reasonably possible, Dokanaka will provide information regarding known charges before purchase. However, certain charges may be assessed by customs authorities, carriers, or government agencies after shipment.
Responsibility for such charges may depend on the destination, shipping method, and terms communicated for the particular order.
Dokanaka does not control customs authorities or their processing times.
5. Tracking Information
Tracking information may be provided when tracking is available from the applicable carrier or shipping service.
Tracking availability may vary for certain international shipments, local collection arrangements, or shipments involving multiple carriers.
Customers should understand that tracking information may occasionally take time to update after a shipment is handed to a carrier.
6. Delivery Estimates
Any delivery date or delivery window shown on Dokanaka is generally an estimate and not a guarantee unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including:
- Customs processing
- Carrier delays
- Weather
- Transportation disruptions
- Security conditions
- Government restrictions
- Incorrect or incomplete addresses
- International transit delays
- Holidays and high-volume shipping periods
We will make reasonable efforts to assist customers when significant delivery problems occur.
7. Customer Shipping Information
Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.
Please review your shipping information carefully before completing your purchase.
If you discover an address error, contact Dokanaka at [email protected] as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Additional shipping costs resulting from an incorrect or incomplete address provided by the customer may be the customer’s responsibility where permitted by applicable law.
8. Lost or Missing Packages
If tracking indicates that a package has not arrived within a reasonable period, please contact Dokanaka.
We may work with the seller, shipping carrier, representative, or other service provider to investigate the shipment.
Depending on the circumstances and outcome of the investigation, Dokanaka may provide an appropriate resolution in accordance with applicable policies and law.
9. Packages Marked Delivered
If tracking shows that an order was delivered but you cannot locate it, please:
- Check the delivery location and surrounding area.
- Check with household members or others who may have accepted the package.
- Check with building management or a mailroom, when applicable.
- Contact the carrier when appropriate.
- Contact Dokanaka if the package still cannot be located.
We will review the circumstances and assist where reasonably possible.
10. Damaged Shipments
If a package or product arrives damaged, please retain the item, packaging, shipping label, and other relevant materials and contact:
Photos or other evidence may be requested to help evaluate the claim.
Damaged-item claims will be handled in accordance with our Return & Refund Policy and applicable law.
11. Multiple Shipments
Orders containing multiple products may occasionally arrive in separate packages or at different times, particularly when products originate from different sellers, locations, or countries.
When available, separate tracking information may be provided for individual shipments.
12. Request a Product Orders
Products obtained through Dokanaka’s Request a Product service may require additional sourcing, preparation, collection, or international transportation time.
Before completing a specially sourced order, Dokanaka may provide an estimated price and estimated shipping or delivery information when reasonably available.
Such estimates may change because of product availability, transportation conditions, customs requirements, or other circumstances outside our reasonable control.
13. Shipping Restrictions
Dokanaka may decline or cancel shipment of products that cannot legally or safely be transported to a particular destination.
Certain products may be restricted because of customs laws, carrier policies, import/export rules, sanctions, safety requirements, or other applicable regulations.
If Dokanaka determines before shipment that an order cannot legally or reasonably be fulfilled, we will address the affected order in accordance with our applicable policies and payment arrangements.
14. Returns
Customers should not return products to a seller, supplier, representative, or shipping origin without first receiving return instructions from Dokanaka.
Please review our Return & Refund Policy for information regarding return eligibility, return shipping, damaged products, and refunds.
15. Contact Us
For questions about shipping, tracking, delivery, or an existing order, contact:
Dokanaka
Website: Dokanaka.com
Email: [email protected]